About
I am an energetic and outgoing IT professional with customer service experience since my early teens. At Webhelp, I delivered second-line support for iOS and macOS users, handled escalations, and coordinated with authorized global repair partners. I bring a practical mindset, strong communication, and a focus on resolving issues end-to-end.
Outside of work, I enjoy building and fixing PCs and spending downtime gaming. Those interests keep me curious, hands-on, and constantly learning new tools and systems.
Experience
Senior IT Operations Specialist
21-5 | Apr 2025 - Present | Hørsholm, Denmark
Responsible for daily IT operations, internal platform reliability, and support delivery across devices and business systems.
IT Operations Specialist
21-5 | Sep 2021 - Apr 2025
Worked with Microsoft Exchange, Azure DevOps, and broader operational support across modern workplace tooling.
Senior Technical Advisor
Webhelp | Aug 2020 - Aug 2021 | Copenhagen
Delivered second-line support, handled high-priority escalations, and supported repair coordination with authorized service providers worldwide.
Technical Advisor
Webhelp | Jan 2020 - Jul 2020
Supported customers in software and hardware troubleshooting with focus on Apple ecosystems.
Employee Representative / Bartender / Dishwasher
Vinstue 90 | Aug 2015 - Present (multiple roles)
Managed payroll and tax reporting, coordinated shifts, and supported onboarding and training.
H
Storage Helper
HARTUNG Men's Wear | Sep 2014 - Aug 2018
Handled stock logistics, customer service, and in-store sales support.
